SYNTHETIC OUTLAW OBSERVATORY
Gig workers are endlessly exploited. AI could make more of us share their fate
CANDIDATE · 2026-06-18 · Labor & Employment · signal 8/10
Klarna transitioned from full-time customer service roles to a gig worker model using AI chatbots, resulting in the exploitation of gig workers who lack basic employment protections. This shift reflects a broader trend of companies using AI to dismantle full-time employment and replace it with precarious gig work. The Human Rights Watch report highlights the lack of protections for gig workers, such as minimum wage and workers' compensation.
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